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Service Commitment Letter

Dear Customer,

 

Thank you for choosing our products. In order to ensure that you enjoy the best - quality after - sales service, we hereby make the following solemn commitments:

I. After - sales Service Principles

  1. We will uphold the principle of "customer first" and always prioritize customer needs, providing comprehensive after - sales service support.
  2. We promise to respond promptly to your after - sales requirements and provide satisfactory answers and solutions in the shortest possible time.
  3. For product quality issues or technical faults, we will arrange for repair personnel to conduct repairs or provide replacement solutions as soon as possible.

II. After - sales Service Content

  1. During the warranty period, we will provide free repair services. Please refer to the attached table for specific warranty period and coverage details.
  2. We will provide product user guides to ensure customers use the products correctly and avoid problems caused by incorrect usage.
  3. Accessories provided with the product will be given a certain period of replacement warranty service. Please refer to the attached table for specific provisions.
  4. We will regularly organize technical training to ensure that our after - sales personnel continuously acquire product knowledge and skills to meet various customer problem - solving needs.

III. After - sales Service Process

  1. If you find any product quality issues or encounter technical faults, please contact us as soon as possible. We will respond to your request within 24 hours and provide appropriate solutions based on the specific situation.
  2. During the after - sales service process, we will maintain close communication with you, provide timely progress reports, and answer any questions you may have.
  3. If product repair is required, we will ensure the shortest possible repair time and conduct comprehensive testing of the repaired products to ensure their quality meets the standards.
  4. In the event of a repair exceeding the promised time, we will provide appropriate compensation measures as compensation to customers.

IV. Scope of After - sales Service

This after - sales service commitment applies to all products sold. Whether you purchase directly or through our authorized channels, we will provide the same high - quality after - sales service.

V. Other Stipulations

  1. This after - sales service commitment shall take effect as of the date of purchase and be valid within the product warranty period.
  2. In the process of after - sales service, if the product quality problem or technical fault is caused by the customer's own reasons (such as wrong operation, modification or abuse of the product, etc.), we will not be able to provide free repair or replacement services.

 

If you have any questions or need further assistance, please feel free to contact our after - sales service team at [service hotline number] or [email address].