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Frequently Asked Questions

 

1. Product Selection & Features

Q1: What's the difference between your ceiling and wall speakers?
A: Our ceiling speakers are designed for flush - mount installation in ceilings, ideal for invisible audio setups in home theaters or whole - house audio. Wall speakers offer versatile mounting on walls, suitable for stereo systems or spaces where ceiling access is limited. Both feature Guided Wave Tech for 360° sound dispersion.

 

Q2: Do your speakers fit modern minimalist home decor?
A: Yes—all models have ultra - sleek aluminum or paintable grilles that blend seamlessly with any interior. Our embedded designs can even be hidden behind acoustic fabric for a fully invisible look.

 

2. Installation & Compatibility

Q1: How difficult is the installation process?
A: Most models support easy DIY installation:

 

  • Ceiling speakers: Use the template to cut a hole, connect wires, and secure with spring clamps.
  • Wall speakers: Mount on brackets with included hardware.
    Professional installation is recommended for complex setups (e.g., multi - zone systems).

 

Q2: Can these speakers integrate with smart home systems?

A: Yes—they work with major smart ecosystems like Orvibo, Moorgen, and Aqara. They can be connected to these smart home systems via RS232 or RS485 to enable linkage.

 

Q3: What's the recommended mounting distance from walls/ceilings?
A: For optimal sound dispersion:

 

  • Ceiling speakers: 1 - 2m away from walls, 0.5m from lights/obstacles.
  • Wall speakers: 0.3m from corners, angled slightly toward the listening area.

3. Sound Quality & Performance

Q1: How does Guided Wave Tech enhance sound?
A: This exclusive technology "bends" sound waves to create uniform 360° immersion, eliminating "dead spots." It reproduces highs with crystal clarity and lows with deep, distortion - free bass (e.g., dual 10 - inch subwoofers in premium models).

 

Q2: What's the frequency response range?
A: Most models offer 50Hz–20kHz (wall speakers) or 40Hz–20kHz (ceiling speakers with subwoofers), covering the full audio spectrum for music, movies, and gaming.

 

4. Warranty & After - Sales

Q1: What's your warranty policy?
A: We offer a xx - year warranty on drivers and a 1 - year warranty on electronics for all speakers. Registration within 30 days of purchase extends coverage by 1 year.

 

Q2: How do I request repair or replacement?
A: Contact our support team at [support@company.com] with your order number and issue. We'll provide a return label or dispatch a technician (for on - site service in select regions).

 

Q3: Do you offer professional calibration services?
A: Yes—our certified technicians can calibrate your system for optimal sound using acoustic measurement tools, available as an add - on service during installation.

5. Technical Specifications

Q1: What's the maximum power handling?
A: Most models support 20–300W continuous power.See product pages for exact specs.

 

Q2: Are these speakers compatible with my existing amp?
A: Yes—they work with most AV receivers and amplifiers (6–8Ω impedance). For multi - channel setups, we recommend our brand - specific amps for optimal performance.

 

Q3: Can I install these speakers in a plaster ceiling?
A: Yes—spring - loaded clamps secure them firmly in plaster, drywall, or wood ceilings. Avoid installation in concrete without professional drilling tools.